Mello Support
We can help with recipe imports, your account, and your Mello Pro subscription.
Contact
Email us at melloapp@blytz.dev or call +49 172 9498804. For technical questions, please include the Support ID shown in Mello under Settings > About & Support.
Recipe import issues
Check that the TikTok post is publicly accessible, then try the import again. If the problem continues, send us the link, your Support ID, and a short description—but never passwords or payment details.
Manage your subscription
Apple handles purchases, cancellations, and refunds. On your iPhone, open Settings > Apple Account > Subscriptions to manage Mello Pro. Deleting the app does not cancel a subscription.
Delete your account and data
In Mello, open Settings > Account > Delete account. After confirmation, the technical account and its linked personal Mello data are deleted. Shared canonical recipes may remain without the link to your account; see the Privacy Policy for details. Account deletion does not cancel an Apple subscription.
Legal and privacy
Privacy Policy · Terms of Use · Legal Notice
For privacy requests or rights-holder notices, send the affected source URL and a short explanation to melloapp@blytz.dev.